Return Policy

At Lilipeptide, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things may not go as expected. Please read our refund policy below to understand your options.

1. Refund Eligibility

We offer refunds under the following conditions:

• The product is damaged or defective upon arrival
• The wrong product was shipped to you
• The product has not been used and is in its original, unopened packaging

2. Missing Packages

If your order status shows as “Delivered” but you have not received your package, please follow these steps:

1. Check with neighbors or mailroom: The package may have been delivered to a nearby address or left with a neighbor.
2. Inspect all entry points: Sometimes the delivery person leaves packages at different entrances or hidden areas.
3. Contact your local postal service: Call USPS or UPS with your tracking number. In most cases, the carrier can assist in locating the package.
4. Contact us if the issue persists: If your order has been delayed for over 7 days or USPS is unable to locate the package, please reach out to us. We will file a claim with the local USPS and initiate an investigation.

If USPS confirms that the package is indeed lost, we will gladly resend your order at no additional cost to you.

3. Refund Process

If you meet the eligibility requirements for a refund, please follow the steps below:

1. Contact us within 7 days of receiving your order. Please provide your order number and a detailed description of the issue.
2. Return the product (if applicable). You will be responsible for return shipping costs, unless the product is damaged or defective.
3. Once we receive and inspect the returned product, we will process your refund. 

4. Non-Refundable Items

We do not offer refunds under the following circumstances:

• If the product has been used or opened (except in cases of defect or damage)
• If the product is returned after 7 days of delivery
• If the product is on sale or a final sale item

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the item was defective or we made an error in fulfilling your order.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately with photographic evidence. We will issue a full refund or send a replacement product at no additional cost to you.